Frequently Asked Questions

Have questions? We've got answers. If you don't find what you're looking for, feel free to reach out to our team.

Orders & Shipping

How long does shipping take?

Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while expedited options are available at checkout.

Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status at any time.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to accommodate your request before the order ships.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact our support team to initiate a return.

How long does a refund take?

Once we receive your return, refunds are typically processed within 5-7 business days and will be credited back to your original payment method.

What if my item arrived damaged?

We're sorry to hear that! Please contact us within 7 days of delivery with photos of the damage and we'll make it right with a replacement or full refund.

Products

Are ModuDeck products compatible with each other?

Yes! Our products are designed with modularity in mind, so they work seamlessly together. Check individual product pages for compatibility details.

Do you offer customization options?

We offer a range of configurations and options for many of our products. Reach out to us if you have a specific customization request and we'll see what we can do.

Where are ModuDeck products made?

Our products are designed in-house and manufactured to the highest quality standards. We're committed to delivering durable, well-crafted products you can rely on.

Account & Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and more. All transactions are secured with SSL encryption.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders, save your details, and enjoy a faster checkout experience.

Still Have Questions?

We're here to help! Contact our support team and we'll get back to you as soon as possible.